Use this page for account access, release preparation, billing, corrections, takedowns, and Findie review questions.
Email support@findie.inChoose a store release date at least 21 days ahead whenever possible. Findie aims to complete its first quality review within two business days, but corrections, partner processing, weekends, holidays, and individual store checks can extend the timeline. These are planning targets, not guaranteed delivery dates.
Send the release title, primary artist, UPC or partner reference, and the exact correction or takedown requested. Findie will confirm the request and coordinate it with the distribution partner; store completion times vary.
Request release helpCancel an active annual membership from Billing in the artist workspace. Access continues through the paid period and future automatic renewal is stopped. Refund or duplicate-charge requests are reviewed under Findie’s official Terms and applicable law.
Ask about billingFindie stores release metadata in its protected workspace and masters or artwork in private object storage. Never email passwords, payment credentials, or one-time login codes. For account access problems, write from the email connected to the account.